Welcome to Nuova Jobe Shop’s FAQ section. Below you’ll find answers to common questions about our marine products, shipping, payments, and more. If you can’t find what you’re looking for, please contact our maritime specialists at [email protected].

About Our Products

What types of marine products do you specialise in?
We specialise in high-quality marine equipment including maintenance and cleaning supplies, navigation systems, plumbing solutions, towables, ventilation systems, and water tanks. Our products are designed to withstand marine conditions and help you enjoy smooth sailing adventures.
How do you ensure your products are suitable for marine use?
Every product undergoes rigorous quality checks by our marine specialists. We verify sea-worthiness, use corrosion-resistant packaging for navigation equipment, and ensure all adventure-ready towables and ventilation systems meet our strict maritime standards.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Can I track my order?
Absolutely! For Standard Express Shipping via DHL or FedEx, tracking information is provided immediately after dispatch. For Free Economy Shipping via EMS, tracking details are available upon request.

Shipping & Delivery

What are your shipping options and costs?
We offer two shipping methods:
1. Standard Express Shipping: £12.95 flat rate via DHL or FedEx (10-15 days after dispatch)
2. Free Economy Shipping: Free for orders over £50 via EMS (15-25 days after dispatch)
All orders undergo 1-2 days of quality checks before dispatch.
Do you ship worldwide?
We deliver to most countries worldwide, excluding some Asian and remote regions. Our team combines global shipping capabilities with specialist regional knowledge to handle the unique marine challenges faced in different waters.

Returns & Guarantees

What is your return policy?
We offer a 15-day return policy from the date of receipt. If any product doesn’t meet your expectations (though we’re confident it will), we provide an easy return process for all marine gear including water transport equipment and industrial-grade plumbing solutions.
How do I initiate a return?
Please contact our support team at [email protected] with your order details and reason for return. We’ll guide you through the simple process to ensure your return is handled as smoothly as the tide.

Contact Information

How can I contact Nuova Jobe Shop?
You can reach our maritime specialists at:
Email: [email protected]
Address: 63 George St, Aberdeen, GB AB6X 6IV
We’re always happy to help with any questions about your marine adventures.

Ready to equip your marine adventures with gear that arrives as reliably as the tide? Explore our collections today at www.nuovajobeshop.com.