At Nuova Jobe Shop, we stand behind our marine equipment with the same confidence you place in us when navigating challenging waters. If you’re not completely satisfied with your purchase, we offer straightforward returns and exchanges within 15 days of receiving your order.

Eligibility for Returns & Exchanges

To qualify for a return or exchange:

  • Item must be unused and in original condition with all tags and packaging intact
  • Return request must be initiated within 15 days of delivery
  • Proof of purchase (order number) must be provided

Non-Returnable Items: For safety and hygiene reasons, we cannot accept returns on:

  • Plumbing equipment that has been installed or used
  • Opened cleaning or maintenance products
  • Custom-ordered or special-order ventilation systems

Return & Exchange Process

Follow these steps to return or exchange an item:

  1. Contact Us: Email our customer service team at [email protected] with your return/exchange request within 15 days of delivery. Use the template below for quick processing.
  2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all accessories and documentation. Include the RMA number clearly on the package.
  4. Ship Your Return: Send the package to our Aberdeen facility using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return Shipping Options

You may choose your preferred return shipping carrier. We recommend:

  • DHL/FedEx: Fast and trackable (typically 3-5 business days to our facility)
  • EMS: More economical option (typically 7-10 business days to our facility)

Return Address:
Nuova Jobe Shop
Returns Department
63 George St
Aberdeen, GB AB6X 6IV

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Allow 5-10 business days for the refund to appear in your account, depending on your financial institution
  • Original shipping fees are non-refundable (except in cases of our error)

Exchange Process

For exchanges:

  • Follow the same return process above
  • Clearly indicate the replacement item you’d prefer in your initial email
  • We’ll ship your replacement item once the return is received and approved
  • Any price difference will be charged or refunded accordingly

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Provide photos of the damaged item or packaging
  • We’ll arrange for a replacement or refund and cover return shipping costs

Return Request Template

Use this template to expedite your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Nuova Jobe Shop Team, I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number] placed on [Order Date]). Item(s) to return/exchange: – [Product Name] – [Product Code/SKU if available] – [Reason for return/exchange] For exchanges, I would like to receive: – [Replacement Product Name] – [Replacement Product Code/SKU if available] Please advise on next steps and provide the RMA number. Best regards, [Your Full Name] [Your Contact Information] [Your Shipping Address]

Questions?

Our marine equipment specialists are here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.

Thank you for choosing Nuova Jobe Shop for your marine equipment needs. We’re committed to ensuring your complete satisfaction with every purchase, just as we’re committed to quality in all our marine products.